Client Support Overview & Communications Desk
Welcome to the Jastun Client Support Portal. Our global engineering and technical support teams operate 24 hours a day, 5 days a week, synchronized directly with active trading sessions in Tokyo, London, and New York.
Whether you require assistance configuring cTrader OAuth telemetry in Anyted, setting daily drawdown cutoff thresholds in Proppass, importing historical tick data into Simark, or discussing enterprise prop firm API integrations, our specialists provide rapid, technical, and actionable assistance.
Departmental Directory & Direct Inquiries
To ensure your communication reaches the appropriate operational desk without delay, please review our direct departmental channels below:
1. Technical & Software Support
For questions regarding Anyted trade syncing, Proppass terminal EA setup, license key activation, or Simark data import.
2. Institutional & Prop Partnerships
For proprietary trading firms, Spotware cTrader brokers, white-label analytics inquiries, and multi-seat volume licensing.
3. Editorial & Quantitative Research
For media interviews, research paper citations, mathematical corrections, and educational content syndication.
4. Legal, Privacy & Compliance
For GDPR / CCPA data subject access requests, regulatory disclosures, risk queries, and copyright notices.
Service Level Agreements (SLA) & Response Commitments
We recognize that in financial markets, every second counts. Our support operations adhere to strict internal response metrics:
- Tier 1 Critical Incidents (System Synchronization / Order Guard Alerts): Initial engineer response within under 2 hours during market operating days.
- Tier 2 Technical Configuration & Licensing Inquiries: Response and resolution within under 12 hours.
- General Business & Partnership Inquiries: Response within under 24 hours.
Frequently Addressed Technical Inquiries
Q: Does Jastun require access to my trading account password or broker login?
No, never. Jastun tools operate strictly through official OAuth 2.0 Open API protocols (such as Spotware cTrader Open API). You authorize our analytics client directly on your broker’s secure portal without ever sharing your trading password with us. Jastun maintains zero custody of login credentials.
Q: How does Proppass safeguard my prop firm challenge from daily loss breaches?
Proppass operates directly inside your trading terminal, calculating real-time balance and trailing floating drawdown against your prop firm’s specific daily rules. When your predetermined risk limit (e.g., 4.5% of the allowable 5%) is approached, Proppass automatically closes open orders, cancels pending orders, and halts automated execution for the remainder of the trading day.
Q: Can I use Simark without an active broker data subscription?
Yes. Simark includes built-in access to high-fidelity historical tick databases across major currency pairs, indices, and commodities, enabling completely offline, zero-latency empirical replay and strategy backtesting.